OUR GOAL
It is our goal at Top 2 Bottom Kids to ensure your satisfaction with our
products as well as the entire ordering process. If for any reason you are
dissatisfied with your purchase from Top 2 Bottom Kids you have the
option of a 30 day item exchange or refund.
SHIPPING OUR PRODUCTS
During the busy times of the year we hope our customers can
understand we cannot guarantee all packages will be shipped the same
day they are purchased. In most cases they will be shipped within 2
to 3 days of purchase.
OUR RUSH ORDER OPTION
Our rush order option will help your order process as it does take priority
over others. For example: your order will be shipped within 1 to 2 business
days vs. 2 to 3 days without. However, with our rush order option we still
do not guarantee 1 to 2 business days during our busiest times of the year.
OVERNIGHT SHIPPING
We strive hard to ensure our overnight shipping is shipped the same day
but cannot guarantee the shipping company will deliver overnight to your
home successfully. This is determined by many factors and will vary
depending on location and distance from our warehouse. If you need to use
our overnight shipping option please allow yourself 2 days to receive your
item to your home. You also have the option of picking up your package at
the facility in which it is being delivered to. This may eliminate one day in
which it would be delivered to your home by the shipping company.
REFUNDS AND EXCHANGES
To Receive A Refund Or Exchange An Item:
First, please read our refund and exchange policy in the FAQ page of our
website to get an understanding of how the process works.
CONTACT US
Then contact customer service via email or phone at: 1 (406) 696-2894 or
Send us a message via our contact page.
SHIPPING RATES
Shipping Rates:
|
Ground 3 to 7 Business Days
|
$9.99
|
|
3 Day Up to 3 Business Days
|
$15.99
|
|
2 Day Up to 2 Business Days
|
$22.99
|
|
Next Day Air Up to 2 Business Days
|
$39.99
|
|
Canada Only Up to 2 Weeks
|
$35.99
|
|
International Up to 3 Weeks
|
$69.99
|
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